How Holistic Care Hospice Doubled Its Coverage Area in 6 Months with Clipboard

Holistic Care Hospice and Palliative Services is a family-owned hospice provider serving patients across Southern California. Their interdisciplinary team delivers personalized, in-home care with compassion and dignity, tailored to each patient’s cultural, emotional, and spiritual needs.

Expanding Patient Care Without a Streamlined Staffing Process

For Hakop Kyupelian, CEO of Holistic Care Hospice and Palliative Services, growth has never been solely about scaling — it’s about expanding access to care.

Holistic Care was ready and licensed to scale geographically, but doing so would require finding reliable local clinicians in those new areas. “Our patients are homebound or terminally ill,” Hakop explains. For those patients and their families, delays or coverage gaps can postpone critical support at a time when every day counts.

To uphold the company’s commitment, Hakop stayed closely involved in every referral and staffing decision. When a referral came in, Hakop and his team would conduct an in-depth consultation. They then translated the patient’s medical needs, personal preferences, and cultural background into a comprehensive, tailored care plan.

The next step was finding the right clinicians to bring that plan to life — fast. To staff each case, Hakop relied on two traditional recruiting methods, but both came with tradeoffs:

• External agencies gave him access to a broader pool of clinicians, but staffing requests often led to long waits and, in many cases, no suitable clinicians were available when he needed one.
• Staff referrals from his nursing team came from people he trusted, but they tended to draw on the same small group of providers, limiting his options as demand — and their geographic footprint — grew.

Once he did identify qualified clinicians, Hakop connected with each professional, scheduling interviews, verifying credentials, and managing all hiring paperwork. As CEO, he knew his time should be spent growing Holistic Care’s reach — but the staffing process kept pulling him back into admin.

“We only accept patients when we know we can deliver the utmost quality of care,” Hakop explains. “So we partner with the best.”

Hakop was looking for a way to streamline staffing when a colleague recommended Clipboard. After a short demo, he could see that the platform was exactly what they needed to bring their standard of care to more patients across Southern California.

A One-Stop Staffing Platform That Fuels Care-Centric Growth

Within a day of signing up, Hakop’s team was fully onboarded and connecting with independent healthcare professionals. “Getting on the platform was very easy and very quick. We started using Clipboard right then and there,” Hakop recalls.

Clipboard immediately replaced the team’s manual staffing workflows with a streamlined system. Hakop now creates a case directly on the platform, entering basic details about the patient and their care requirements, including location, type of care, visit frequency, and special patient needs.

The platform also enables him to flag any additional requirements — such as a preference for a Spanish-speaking nurse — ensuring patients are matched with clinicians they feel comfortable with and can fully trust with their care.

Once a case is posted, providers typically claim shifts within a day. If a case isn’t being picked up, Hakop can increase the rate of pay to incentivize responses. This level of proactivity helps ensure high-quality coverage without delay and helps Hakop’s team serve more individuals in need.

With Clipboard’s broader geographic coverage, Hakop is no longer dependent on personal referrals or external agencies to move into new markets. That shift means more families, in more places, can access the compassionate care Holistic Care Hospice was founded to provide.

Throughout the process, everything stays within Clipboard — from messaging to EMR access to compliant post-visit documentation — replacing manual email back-and-forth.

As staffing has sped up, quality still remains strong. Clipboard verifies identity and credentials — confirming active licenses, OIG status, and CPR certification — before healthcare professionals can book and work shifts. Hakop now focuses his time on marketing, strengthening referral relationships, and expanding into new areas.

“Clipboard is almost like having an HR team,” Hakop says. “The quality of care is still high, but we save a lot of time on administrative work.”

Clipboard’s responsiveness extends beyond Hakop’s staffing needs. When he suggests improvements, they’re implemented quickly — creating a working partnership that supports both day-to-day operations and the longer-term ambition of bringing compassionate, dignified care to more families.

Holistic Care Grows Revenue by 25% With Clipboard

With staffing no longer acting as a bottleneck, Holistic Care Hospice has grown both its patient base and geographic reach without sacrificing care.

Hakop sees Clipboard as a key partner in continued growth. He has since expanded use to include Holistic Care’s sister company, Comfort Care Home Health Services, extending the benefits across the full continuum of care. He also plans to leverage Clipboard’s full range of qualified healthcare professionals — including occupational and physical therapists — to continue to make their care-first coverage available to more people in need.

“At the end of the day, we care about providing the highest quality service. Clipboard helps us do that while we continue to grow.”