How Quiet Embrace Hospice Care Saves Hours Each Week with Clipboard

Quiet Embrace Hospice Care provides compassionate, holistic support to hospice patients, including licensed nursing, social work, and chaplaincy services, all under the guidance of board-certified doctors. Quiet Embrace ensures patients receive expert care wherever they call home, so families can focus on meaningful time together.

Bridging Critical Hospice Staffing Gaps Across Counties

Quiet Embrace has built a trusted reputation helping hospice patients across Southern California navigate their final chapters with dignity and comfort. To uphold this standard, CEO Daisy Zara goes out of her way to ensure every patient receives uninterrupted care.

Because Quiet Embrace routinely cares for over 20 patients at a time across three massive counties, staffing shortages occasionally happen when team members are out for illnesses or well-earned time off.

Daisy had always managed to find qualified, compassionate nurses and hospice aides to cover every shift, but it required hours of coordination time she didn’t have to spare. This diverted her attention away from deeper patient work, like developing care plans and leading company-wide Quality Assurance and Performance Improvement (QAPI) efforts.

“I’m always looking for better ways to keep patients safe,” Daisy says. “But I can’t give my all to that essential work if I’m worried about staffing shifts.”

While Daisy had initial success with qualified professionals in her own personal healthcare network, that network wasn’t big enough to fill every open shift, leading to frenzied, last-minute scrambling.

Traditional staffing agencies were unpredictable and hard to coordinate with. Not only did they take days to find matches, but their inconsistent pricing made it challenging for Daisy to confidently budget and ensure the company’s dollars were going to the best professionals.

To protect her time for broader clinical work while guaranteeing consistent care, Daisy needed a more reliable staffing solution. Her checklist was clear:

• Instant access to pre-vetted professionals across California
• An intuitive interface that made posting cases easy
• Strict adherence to hospice compliance requirements

When a close connection recommended Clipboard, Daisy knew she’d found just what she was looking for.

Delivering Continuous Care Through an Efficient Staffing Marketplace

With Clipboard’s staffing marketplace, Quiet Embrace has the coverage they need to provide compassionate care under any circumstance.

To create a case in Clipboard, Daisy inputs a few details, including patient address, care type, and visit information. She can also make special requests, such as for a Spanish or Tagalog speaker. Within hours, Daisy is matched with a nearby professional who ticks every box, and she communicates any relevant patient context through the Clipboard interface before their shift starts. “The Clipboard team offered me a hands-on training session,” says Daisy. “But the workflow was so easy and intuitive that it wasn’t necessary.”

Crucially, there are no surprises: pricing in the platform is clear upfront for both the professional evaluating the shift and for Daisy, who can easily incorporate it into the company’s budget.

And Daisy has full confidence that these nurses and aides are top-tier, fully credentialed caregivers, as Clipboard verifies their identity, active license, CPR certification, OIG status, SAM eligibility, and other crucial details.

Clipboard’s system is designed to provide patients and their families with as much consistency as possible with reliable providers routinely visiting the same patients. There have been so many repeat cases, Daisy says, that several Clipboard-sourced nurses have become those patients’ regular care providers. “Clipboard always helps find the very best and most reliable clinicians for our patients,” she shares.

With coverage worries alleviated, Daisy focuses on overseeing Quiet Embrace’s broader clinical operations and developing new QAPI initiatives to offer patients even better end-of-life support.

Daisy knows she can count on Clipboard’s support team. Recently, when a last-minute shift came up, they helped her send a text blast to nearby clinicians — and the shift was picked up within minutes. Having Clipboard in her corner gives Daisy peace of mind that she and her patients are always taken care of.

On-Demand Coverage in Every Relevant Geography

Clipboard has eased staffing pressure and become essential to the reliable care Daisy’s team provides every day. What was once a chronic scramble for temporary relief is now a predictable hospice staffing workflow. Thanks to Clipboard, Daisy ensures consistent care for every patient while focusing her time on the most impactful work.

Daisy plans to double down on her enduring partnership with Clipboard as Quiet Embrace expands to more counties. She knows that they will have a qualified team ready wherever she needs them.

“Clipboard has supported us for many years, and they’ll be no less essential as we extend our geographic reach. Their team and solution are just amazing.”